How can I become a patient or family advisor?

Summer 2019

How can I become a patient or family advisor?

At London Health Sciences Centre patients are at the centre of everything we do and our commitment is to work together with patients, families and our community to continuously improve the quality of care we provide and the patient experience.

One way we do this is by seeking patient and family input to understand what we are doing well and where we can make improvements.

What is a patient or family advisor?

An advisor is a person who has recent experience of being a patient or a family member of a patient at LHSC, generally in the past three years.

Family may include a patient’s extended family, partners, friends, advocates, guardians and other individuals as defined by the patient. The advisor partners with staff and physicians to improve care experiences.

How are advisors engaged?

Patient and Family Advisors have been engaged in every area, both clinical and non-clinical, throughout the entire organization.

There are many ways to be involved and make a difference, including:

  • Sharing your story/care experience to promote patient and family-centred care
  • Participating in a focus group
  • Providing input/feedback by email on patient and family information materials
  • Participating in quality improvement projects, advisory councils, policy development or research


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